We offer constant technical and commercial support and assistance for elevators and lifts to Customers and Retailers 


Our work doesn’t end on delivering the product. We are always on hand to provide great after-sales support. Because real satisfaction is measured over time.

Your personal technical assistant at hand. Scan the QR Code and download the Omarlift Mobile App:

  1. Fill the form with your detail
  2. Add the project number o scan the qr code that you see on the Omarlift component
  3. Check the solution about your problems
  4. If the problem remains, open your assistance ticket and an Omarlift’s technician will contact you as soon as possible
Open a ticket
To report the problem to our technical support team, fill in this form.

    We provide support in lifts installation and maintenance, and in supplying all their components.

    The telephone assistance service is available at:
    TEL: 0039 035 689611
    Monday to Friday
    The service is available both in Italian and English.

    Email us to open your Assistant ticket.

    Warning: for a correct tracking of message, please do not change the title and the object of the email you’ll receive. Simply, reply with your e-mail tool and explain your problems in the text. In this way there is no risk of duplicating the ticket for the same installation and it will be ensured the correct communication.


    If you have a problem to activate the hand pump: close the shut-off valve, unscrew with CH5 Allen key the vent screw on the left side of the lever. Quickly activate the hand pump lever, until the oil comes out from the screw without air and lock the screw. See the catalogue at 5.10.3 or in the manual at 8.2.8 chapter
    Check whether voltage is reduced on the EVR coil, unscrew the screw number 5 the deceleration
    Unscrew the screw number 7, check the deceleration coil EVR is disconnected at the proper distance from the floor. See the manual at 10.11/7 chapter
    Try increasing the slow speed (adjust screw n2 or the software setting if there is a inverter unit), check that the cylinder is perfectly vertical and parallel to the guides, check that cylinder and circuit are air free, check that pressure keeps over 10 bar. See manual at 10.11/8 chapter
    Check for any leakages in the valves unit, deep the topic in the manual at 10.2.3 chapter
    Check the shat-off valve is closed, verify that the EVD coil is energized, if a HDU valve is used, check that both of the descent EVD and EVD-HDU coils are energized, check that screw n. 11 (HDU valve) is unscrewed and the pressure on the gauge is not null, verify the setting of screw number 8. See the manual at 10.11/4 chapter
    Check the rod surface throughout its length, empty the tank and check how much time is needed to leak one litre (or after how many trips), check whether the cylinder is properly aligned. To change the seals see the manual at 10.3 and 10.10.3 for the telescopic cylinders
    Check the descent speed, verify the parameters correspondence between the intervention flow upon the rupture valve and the nominal speed l/m of the pump unit
    Check that the EVR coil is energized, verify that VRF piston is not blocked: remove the flange supporting the screw n6. Check that the cylinder and the completely unthreaded rod are pallel to the guides all along the length, check the maximum pressure level (overpressure) by adjusting screw n. 1. See the manual at 10.11/2-3-6
    Use the procedure described in the manual at 5.3 and in the catalogue at 5.11.4
    Check screw n. 7 is open and if there is also screw n. 10. Verify the EVS and EVR coil are energized. See the manual at 10.11/1 chapter

    Video tutorial