XDesk is the software created for Omarlift to ensure professionalism and reliability to manage any question of Technical assistance like installation support or maintenance maneuvers.
Is the first time that there is an optimal order management in the company. Now it is very simple to request support from the company. The only thing that people have to do is communicate the work order number at the specialized operator and he will take care of everything else.
The procedure is very simple: you have to send an email at firstname.lastname@example.org, the system saves the request and generates your personal ticket that will become operational when the most suitable technician will be appointed. When the request will be assigned, the user will receive an email presenting the person in charge, and from this moment the assistance it will be start.
The process is the same even when you call the switchboard at +39035689611. If nobody technical operator is available, the automatic system save the telephone number creating a ticket. In this way it is impossible to lost a call.
The ticket will be closed only when the problem is solved. At the end of the collaboration the user has the possibility to express the level of satisfaction of the assistance received, personal feedback is very important for the company.
What’s news about the management of Technical Assistance Support by OMARLIFT?
One of OMARLIFT core business is to guarantee a constant and punctual technical and commercial support to Customers, direct or indirect.
To improve the service level, OMARLIFT has projected an automatic software that collect, save and organize the technical assistance requests. The system generates a ticket that is processed and submitted to the attention of the appropriate technical operator.
Anyone with an installation or even a single OMARLIFT component can rely on free of charge technical support. There is just one thing that the company ask you, it is necessary to have the Installation number. This is so important because is the element allows to know us all the history of the products and without it, it’s impossible to help you.
There are different types of channels that you can use to request intervention of OMARLIFT technical operators such as: to send an email at email@example.com, to call the switchboard at (+39) 035 689611 and follow the telematics guide to get in touch with a technician or fill in the forum on the website (en.omarlift.eu/elevators-and-lifts-assistance-consulting/) to open an alert and make the ask the assistance.
We are exciting to start the new year full of news. We have improved the Technical Assistance supply, we have a fast spare parts service and an update of our customer portal. It’s just a quick preview of the rich year it will be.
Looking for continuous improvement, Omarlift wants to offers a new technical support channel.
We dedicate to each company that collaborates with us, a new section. We have realized some tutorial with the aim to easily show of the maneuvers necessary for maintenance of the elevators and their components.
Although the valves are already adjustment according to company standards, complying with current norms, but there are some adjustments that can be customized. In some cases there are particular customer needs, problems or adaptations for which you need to make small changes to the settings
Click the image and you will be redirected at Youtube. Enjoy the show
Visit us at Interlift 2017. Come to visit at Hall 3 – STAND 3119.
Interlift is a very important moment for: lift operator, lift components and even lifts assistance of mondial sector. For the exhibitor is an opportunity to show all the innovation and the new technology of the lift world.
Also this year OMARLIFT is happy to take part in the INTERLIFT fair
(Augsburg, Germany) to be held from 17 to 20 October 2017.
Our staff will welcome visitors to stand 3119 located in Hall 3.
The event is anticipated as the most important European fair event for the sector among lift and elevator, lifts companies and even lifts assistance. The number of exhibitors and visitors envisaged will allow the show to be a success that is now widely anticipated.
A business trip to the East for our team, which from 12 to 16 June was in China visiting our Partner Hepu Power.
Our team took the chance to undertake training to deepen their knowledge of the production cycle of Gearless engines, and of the complete assembly procedures of the safety brake and control encoder.
It also provided a great opportunity to get to know our Partner’s Manufacturing environment, its quality standards and the applied methods.
The outcome of the visit has been really positive: Hepu Power confirmed a high level of technological mastery and maximum care in carrying out tests and assessments on electrical parameters and on the efficiency of the safety brake.
Knowing the manufacturing processes and staying constantly up-to-date is essential for us to improve our Customer technical support service.